Case Study: Panera Bread achieves a rapid 10-day pandemic pivot to Panera Grocery with TIBCO Software

Panera Bread - Customer Case Study

Panera Bread faced a dramatic challenge when the pandemic upended customer behavior in 2020 — the company needed to convert its cafe network into a rapid grocery and pantry service. Years earlier a troubled Panera 2.0 launch exposed a “data swamp” of fragmented menus, prices and channels that made scaling new experiences brittle and error-prone across 2,000 stores, 50,000 employees and multiple delivery partners.

Panera solved this by democratizing data ownership with a “One Panera” approach, metadata-driven governance, TIBCO EBX for global master data, and automated integrations so business teams (not just IT) curate and control their data. The result: far fewer people manage far more changes (about 3,000 weekly changes with five people), Panera Grocery went from idea to launch in 10 days with 40-minute delivery options, and real-time analytics and automated stockouts preserved a seamless customer experience.

Panera Bread

John Meister

Chief Information Officer