Case Study: MAIF achieves faster time-to-market and consistent omnichannel member experience with TIBCO Software

MAIF Insures Member Satisfaction and Partner Channel Performance

MAIF, a French mutual insurer serving 3.4 million members, faced a rapidly digitalizing, highly competitive market where members expect fast, consistent service across many channels. Their legacy, siloed applications and an outdated integration bus limited agility, slowed time to market, and made it difficult to expose CRM data and deliver a uniform user experience to members and partners.

TIBCO Professional Services implemented a modern integration architecture—using TIBCO ActiveMatrix BusinessWorks, Enterprise Message Service, and Mashery API management—and migrated legacy systems to a scalable enterprise bus. The result: 100% consistent estimates across all channels, faster time to market for new services, improved member and partner experiences, and stronger, more open partner connections (recognized with a TIBCO Trailblazer Award).

MAIF

Benoit Louis

Middleware,Consulting and Support Manager