Case Study: Liquid Telecom achieves end-to-end visibility and faster, smoother development with TIBCO Software

Liquid Telecom Makes Solid Improvements with TIBCO

Liquid Telecom, a leading independent data, voice and IP provider across eastern, central and southern Africa, needed to scale operations as it moved from wholesale into the retail market. A surge of low‑margin customers, many disparate legacy systems and manual provisioning processes created delays, lost revenue and limited visibility across its country and regional teams.

By adopting TIBCO BusinessWorks, ActiveMatrix BPM and TIBCO Messaging to expose back‑end systems as services and orchestrate end‑to‑end processes, Liquid Telecom automated provisioning and billing, consolidated integrations and removed manual touch points. The result was faster, higher‑quality development (with BusinessWorks 6), greater process visibility, fewer errors, improved response times and reduced operational complexity and costs.

Liquid Telecom

John Oxley

Development Team Leader