Case Study: Keysight Technologies achieves seconds‑fast data loading and improved product reliability with TIBCO Software (Spotfire)

Keysight Technologies Transforms Customer Relationships with Analytics

Keysight Technologies, a leading provider of electronic test and measurement equipment for industries such as communications, aerospace, automotive and semiconductors, was struggling to manage decades of heterogeneous customer and product data. Their legacy systems took hours to load, required extensive filtering and manual preparation, and hindered reporting and analysis needed to monitor product quality, customer escalations, sales trends, repairs and calibrations.

By deploying TIBCO Spotfire, Keysight gained a self‑service analytics platform with fast data loading (seconds or minutes vs. hours), easy merging/filtering of diverse sources, and automated tasks. The platform enabled granular root‑cause analyses—identifying high‑usage customers as a cause of premature failures—and supported measures like a trade‑in program, improved product reliability, faster insights and higher customer satisfaction.

Keysight Technologies

Paul Jones

Senior Data Scientist