Case Study: Leading IT Services Company achieves faster customer onboarding and market expansion with TIBCO Software

IT Services Company Achieves Dramatic Business Growth with Integration

A leading IT services firm for financial services that automates back-office operations for small and midsize businesses wanted to expand its addressable market and enable electronic bill pay, but lacked the sophisticated integration tools to connect many different accounting packages. The company needed pre-built enablement to scale faster, simplify customer onboarding, and support more customer platforms without building adapters from scratch.

The firm integrated TIBCO Cloud Integration into its SaaS platform and used TIBCO’s pre-packaged connectors (including Microsoft D365 Business Central) to automate AR/AP syncs and other common workflows. As a result, customer connections are 40–60% faster, data mapping time dropped from months to weeks, the platform now reaches more than 3 million accounts and hundreds of thousands of new potential customers (including access to Microsoft Dynamics’ ~60,000 customers), and adoption and customer stickiness have increased significantly.