Case Study: Iron Mountain achieves faster customer enrollment and data visibility with TIBCO Connected Intelligence

Iron Mountain cuts customer enrollment time by 67% with TIBCO

Iron Mountain, a document storage and information management company, faced a challenge in its Latin American operations due to rapid data growth and imperfect systems. Their customers demanded real-time visibility into their data storage to meet regulatory requirements, but Iron Mountain's non-integrated processes and limited systems made scaling difficult and development times long. They turned to vendor TIBCO Software for a solution involving Business Process Management (BPM) and analytics tools.

The solution implemented was the TIBCO Connected Intelligence platform, which included TIBCO ActiveMatrix BPM, TIBCO Spotfire, and TIBCO Jaspersoft. This provided a tightly integrated and highly customizable system. The results were significant, including a reduction in new customer enrollment time from 45 minutes to just 15. TIBCO's software gave customers full visibility and control of their data 24/7, leading to cost savings and actionable insights for them, while allowing Iron Mountain to support customers' digital processes more cost-effectively.

Iron Mountain