Case Study: AccorHotels achieves faster integrations and improved customer experience with TIBCO Software

Improved customer experience, and faster, easier, simpler integration

AccorHotels, a global travel and lifestyle leader with over 4,100 hotels and 32 million loyalty members, launched a €225 million digital transformation in 2014 to address a fragmented best‑of‑breed IT landscape. Point‑to‑point integrations between systems like Oracle and Salesforce were creating strong dependencies and slow development cycles, so the company needed a simpler, more open, scalable and modular architecture to support new services and rapid growth in transaction volumes.

AccorHotels selected TIBCO’s integration platform (including ActiveMatrix BusinessWorks, Enterprise Message Service and Spotfire) and professional services to replace bespoke flows with reusable services. The new platform runs in active‑active mode across two sites, exposes 40 business services handling about 5 million messages a day, and cut development time from months to days. The result: faster, easier integrations, improved scalability and customer experience, a modular architecture that speeds change, and plans to centralize reservations and expand services further.

AccorHotels

Eric Wyttynck

Chief Technology and Innovation Officer