Case Study: LATAM Airlines Group achieves rapid, resilient integration and faster service delivery with TIBCO Software

How LATAM Airlines Used TIBCO to Make Its Connection

LATAM Airlines Group, formed by the merger of LAN and TAM, faced a major IT challenge: dozens of duplicated back‑office, operational and customer‑facing systems had to be unified during the merger without disrupting service. The company needed a resilient, governable approach to connect deeply embedded legacy systems with newer platforms while preserving continuity for customers.

LATAM implemented a service‑oriented architecture using TIBCO—ActiveMatrix Service Bus as a mediation layer, TIBCO Enterprise Message Service for messaging, and ActiveMatrix BusinessWorks for processes—chosen for its robustness and resiliency. The result was rapid, low‑risk integration with zero SOA maintenance downtime, faster time‑to‑market for services, and a scalable foundation for future analytics and event‑driven initiatives.

LATAM Airlines Group

Juan Carlos Ferrer

Director of Enterprise Architecture