Case Study: First Citizens Bank achieves real-time services and dramatically faster time-to-market with TIBCO Software

First Citizens Bank Unites Systems, Services, and Customer Satisfaction

First Citizens Bank, a Raleigh-based commercial bank with more than 500 branches, faced growing integration challenges: five disparate loan systems, over 200 point-to-point applications, simultaneous acquisitions, and asynchronous front- and back-office processes that created technical debt, slowed time-to-market, and constrained growth.

The bank standardized on TIBCO ActiveMatrix BusinessWorks and Enterprise Message Service, building reusable, real-time services and retiring legacy systems. With rapid professional-services support and a common ESB platform, projects accelerated dramatically—credit card onboarding dropped from 18 months to 18 weeks, online auto-loan work from three years to 18 months, and approvals now happen in about 60 seconds—boosting customer satisfaction, cross-sell opportunities, and earning internal awards.

First Citizens Bank

Dan Hudson

Manager of Systems Integration Architecture