Case Study: Euler Hermes achieves real-time, interactive sales presentations and customer empowerment with TIBCO Software

Euler Hermes Credits TIBCO with Sales and Customer Empowerment

Euler Hermes, the world’s leading trade credit insurer and part of Allianz, needed a unified, real‑time view of customer financials so its sales teams could deliver relevant advice and drive engagement. Fragmented, department‑specific systems left sales without integrated indicators of financial flows or a single customer view, slowing analysis and inconsistent presentations across countries.

Euler Hermes deployed TIBCO ActiveMatrix BusinessWorks and a tablet-based Smart Knowledge app to harmonize services and deliver real‑time, graphical customer data. The integration now connects 20+ front‑end and ~18 back‑end systems with ~85 harmonized services, supports 600+ tablets and 45 million customers in‑app, handles ~180,000 messages per day, and reduced data-prep time from six hours to near zero—enabling consistent, interactive global sales presentations.

Euler Hermes

Olivier Lehe

Head of IT Connectivity, Innovation, CRM, and Websites