Case Study: EMSI achieves faster, actionable analytics and streamlined billing with TIBCO Software Spotfire

EMSI Successfully Navigates Company Growth with SyncSite BI/CRM Solutions Featuring TIBCO Spotfire Analytics

EMSI, a Tampa-based maker of home electrotherapy devices and consumable supplies sold through clinics, faced rapid growth that outpaced its reporting systems. Relying on hundreds of spreadsheet tabs made it slow and error-prone to monitor sales, billing authorizations, collections and consignment inventory, leaving managers with delayed visibility into sales rep and clinic performance.

SyncSite deployed Sage SalesLogix and integrated EMSI’s inventory, then implemented TIBCO Spotfire dashboards to mash up multiple data sources into one self-service analytics platform. The result: daily, drillable visibility into sales and billing, faster error detection and inventory tracking, and big productivity gains — collections reporting dropped from several days and four people to one day with two people, and routine analyses that used to take 40 hours now take about 4, enabling more proactive, scalable operations.