Case Study: Debt Collection Agency predicts payment outcomes and cuts time and costs with TIBCO Data Science (TIBCO Software)

Debt Collector Predicts Payment Outcomes with TIBCO Data Science Software

A large EMEA debt-collection agency (founded 1997, >7,000 employees, 55 subsidiaries in 25 countries) faced an inadequate internal system and gut-driven analytics that made it hard to score debts and predict which collection actions would succeed. The company needed a solution that would integrate with existing systems and support decision-making at scale.

The agency deployed TIBCO Data Science to clean data, build and run automated nightly models, and recommend optimal, segment-specific collection strategies, with training and implementation support from TIBCO. The change cut administrative time by about 70% (roughly 52 hours/month), reduced report generation from hours to ~60 seconds, and improved cost-efficiency and collection outcomes by focusing effort on debts most likely to be paid.