Case Study: CTI Solutions Inc. achieves 70% overhead reduction and superior, faster reporting with TIBCO Software's Jaspersoft

CTI Solutions Group Advances their Product Lifecycle Management Suite with Jaspersoft

CTI Solutions Group, a Portland-based provider of web-based workflow and product lifecycle management tools, faced growing demands from clients for real-time monitoring and richer analytics across dozens of countries. Relying on Excel, HTML exports and a large team of local and offshore programmers, CTI struggled to scale reporting, maintain hundreds of custom reports, and deliver timely, uniform information to customers.

After evaluating options, CTI implemented TIBCO Jaspersoft to provide online visualizations, ad hoc reporting, and exports to Excel, PNG and PowerPoint. The switch improved the user experience, sped data access and decision-making, cut report maintenance time by 20–30% and reduced overhead by about 70%, boosted competitiveness, and drove strong customer demand and new sales.

CTI Solutions Inc.

Rick Daffron

Founder and CEO