Case Study: CTBC Bank achieves accelerated global expansion and faster, lower-cost service delivery with TIBCO Software Connected Intelligence

CTBC Accelerates Overseas Expansion with TIBCO Connected Intelligence Reduced complexity and improved speed, cost, and customer satisfaction

CTBC Bank, Taiwan’s most international financial institution, needed to standardize and integrate diverse core and subsidiary banking systems to support rapid overseas expansion across 14 countries and 110 outlets. The bank faced significant IT complexity, high development effort, and slow, costly customization when rolling out new markets and services.

CTBC implemented TIBCO Connected Intelligence to create a standard, reusable service infrastructure that simplified integration. The platform enabled rapid deployment of hundreds of services (now ~1,100), achieved roughly 36% service reuse with initial cost savings around 34%, supported 100+ international financial services, and helped grow daily retail transactions from ~150,000 to 5.2 million—boosting speed, reducing costs, and improving customer satisfaction.

CTBC Bank

Hank Chen

Vice president of Information and Strategy