Case Study: Cosentino achieves 30% increase in customer satisfaction and near-instant service with TIBCO Software

Cosentino Finds a Solid Foundation for Digital Transformation

Cosentino, a family-owned Spanish company that grew from a local marble quarry into a global design and surfaces leader with presence in 32 countries and more than $1B in revenue, faced the challenge of reinventing its business for direct-to-consumer experiences. Rapid international expansion strained logistics, compliance and customer communications, slowed product availability and IT delivery, and left teams dependent on manual email and disconnected systems.

By adopting a single, cloud-based integration platform from TIBCO to unify systems, expose APIs, automate processes and consolidate communications, Cosentino digitized onboarding, enabled VR product apps and streamlined partner connections. The results: customer satisfaction up 30%, customer response time cut from days to under 60 seconds, app development/integration reduced to about one month (from 6–9 months) and IT time-to-market shortened from months to weekly/one-week deliveries, with notable gains in productivity and cost reduction.

Cosentino

Gemma Hernández

Chief Information Officer