Case Study: Bank of Montreal achieves consistent customer experience and accelerated digital transformation with TIBCO Software's Nimbus

BMO Upgrades Processes for Improved Customer Experience

BMO Financial Group, a major North American bank serving over 12 million customers, needed to accelerate its digital strategy while preserving strong risk management and improving productivity. Its core challenges were using process maps effectively for enterprise-wide digital transformation and sustaining process intellectual property so improvements would not be lost over time.

BMO deployed TIBCO Nimbus to centralize process maps and procedures, make content easy for non-experts to use, and enforce governance and approvals. The platform enabled visual blueprints linked to process content, scaled authors from about 20 to over 600 with thousands of end users, and delivered more consistent customer experience, a stronger foundation for digitization, reduced operational risk, easier compliance, and preserved process IP that lowers costs and supports business continuity.

Bank of Montreal

Alexander Kurm

Head of the Nimbus Center of Excellence