Case Study: Bank of Montreal (BMO) achieves 3× offer acceptance and 30–50% faster time-to-market with TIBCO Software

BMO Financial Group Invests in TIBCO Fast Data to Deliver Exceptional Customer Experience

BMO Financial Group, a bank serving more than 12 million customers across North America, needed to deliver simpler, more personalized experiences by knowing customers in real time across branches, call centers, and digital channels. Rising digital and social engagement meant offers had to be relevant and timely regardless of how a customer interacted with the bank.

Partnering with TIBCO, BMO deployed real-time event processing, automated BPM workflows and an integrated platform to connect channels, trigger relevant offers, and speed approvals. The program delivered faster time-to-market (30–50%), 40–50% lower integration costs, triple offer acceptance, teller offer rates rising from ~5% to over 60%, quicker approvals, improved NPS and a rapid payback on investment.

Bank of Montreal

Gayle Ramsay

VP, Customer Analytics