Case Study: Asurion achieves 30–50% reduction in fraud dispute ratio with TIBCO Software

Asurion Reduces Fraud and Risk with Advanced Analytics

Asurion, a leading provider of device insurance and support serving over 280 million customers in 18 countries, faced rising fraud and risk as customers moved across multiple channels to start and finish claims. Siloed applications and scattered data made adjudication slow and error-prone, threatening customer experience, profitability, and growth into new omni-channel markets.

Asurion partnered with TIBCO to build an event-driven platform that consolidates events across channels and feeds streaming analytics, machine learning, and external fraud networks. TIBCO Professional Services helped implement the solution and enable business users to create and deploy rules faster. The result is consistent cross-channel data, shorter rule cycle times, and improved fraud prevention—an estimated 10–20% reduction in fraud dispute ratio in year one and roughly 30–50% over the following few years—plus a better customer experience and a new productized risk service for partners.

Asurion

Sada Rajagopalan

Senior Director, Architecture