Case Study: ASML achieves 70–80% faster approvals and enterprise process visibility with TIBCO Software's ActiveMatrix BPM and Spotfire

ASML Deploys TIBCO ActiveMatrix BPM and TIBCO Spotfire to Gain Visibility into and Accelerate Enterprise Business Processes

ASML, a leading maker of lithography systems for the semiconductor industry, faced slow, paper-based approval workflows that crossed multiple business silos—most notably the Prototyping Work Order (PTWO) process, which could take nearly 12 months—and lengthy, spreadsheet-driven reporting. The company needed a way to accelerate approvals and gain process visibility while keeping its ERP system standardized.

ASML piloted TIBCO ActiveMatrix BPM and TIBCO Spotfire to automate the PTWO flow, build a central task list and reusable design building blocks, and establish a BPM competence center. The deployment cut approval and delivery times by 70–80%, reduced reporting from days/weeks to minutes (and new reports from weeks to three days during rollout), increased process throughput from 1–2 to 6–9 flows per quarter, cut invoice preparation costs from €750K to €150K, lowered staffing from 7–8 to 2.5 FTEs, and set the company up to automate hundreds more processes.

ASML

Cem Musullugil

Business Process Improvement Group