Case Study: Air France-KLM achieves reduced costs and seamless, high-quality services with TIBCO Software

Air France-KLM Flies High with TIBCO Integration

Air France‑KLM, a leading global airline group (2014: €25.4B revenue, 87.4M passengers), faced a major integration challenge after its merger: dozens of reservation, legacy, commercial and homegrown systems needed to work together while supporting new mobile and personalized services. The airline required a fast, low‑cost, future‑proof integration platform that could maintain 24/7 service levels and enable new distribution channels.

The company implemented a service‑oriented architecture using TIBCO products and web services, with TIBCO Professional Services helping to set up the architecture and an event broker. This unified the main systems into a single platform with reusable services, reducing development and QA costs, improving reliability (the single check‑in migration was seamless to customers), and creating a foundation for future big‑data, cloud, mobile and IoT initiatives.

Air France-KLM

Alex de Hes

Technical Architect