Case Study: Air France-KLM achieves faster digital innovation and better customer loyalty with TIBCO API Management

Air France-KLM boosts Net Promoter Score by 20% with TIBCO

Air France-KLM, a major European airline group, aimed to become the region's most customer-centric airline by streamlining its complex travel processes. To achieve this, they partnered with TIBCO Software, leveraging TIBCO's integration and API management solutions to address the challenge of improving the customer experience across all channels.

TIBCO's solution involved implementing an API-first strategy that connected the airline's vast array of applications and data. This allowed Air France-KLM to synchronize customer channels and rapidly deploy new digital services. The results included a 20% increase in Net Promoter Score, significantly improved customer loyalty, and an 81% faster time-to-market for new mobile app features, enabling much faster innovation and stronger partner collaborations.

Air France-KLM