Case Study: Air Canada achieves real-time analytics and 50% higher reporting adoption with TIBCO Software

Air Canada Cargo Reacts with Agility in a Global Crisis

Air Canada Cargo, Canada’s largest air freight provider with hubs across North America and Europe, faced a sudden operational shift when the COVID‑19 pandemic grounded passenger travel. The airline quickly repurposed passenger aircraft and added cargo‑only routes to meet surging e‑commerce demand, but its legacy on‑premises data systems couldn’t deliver the real‑time, accessible reporting the business needed, leading to duplicated ad‑hoc reports and slowed decision‑making.

Working with TIBCO, Air Canada Cargo implemented an analytics platform with data management, predictive analytics, visual dashboards, and hyperstage for near‑real‑time refreshes, enabling self‑service reporting and enterprise‑wide insights. The change boosted reporting adoption by 50%, supported over 13,000 cargo‑only flights, helped launch the Rivo e‑commerce delivery service, and delivered faster data‑driven decisions and new revenue streams.

Air Canada

Matthieu Casey

Senior Director, Cargo Global Sales and Revenue Optimization