Case Study: Aeroporti di Roma achieves digital transformation and improved passenger satisfaction with TIBCO Software

Aeroporti Di Roma Soars to New Heights with Digital Transformation

Aeroporti di Roma (ADR), which operates Leonardo da Vinci–Fiumicino and Rome Ciampino airports and handles nearly 50 million passengers a year, faced rising passenger expectations and intense competition. Common pain points such as long security lines and a fragmented data environment across airlines, handlers, security, air traffic control, ground services and facilities made it hard to deliver a consistent, efficient travel experience.

ADR adopted the TIBCO Connected Intelligence platform to link thousands of data sources and launch an Airport Operations Plan that correlates information across stakeholders, powers passenger-flow analytics, and enabled rapid COVID-era measures like thermal scanning and testing. The result was streamlined operations, higher customer satisfaction, a Skytrax 5‑star COVID safety rating, repeated Airports Council International recognition, and measurable business growth.

Aeroporti di Roma