Case Study: Aeroporti di Roma boosts customer satisfaction and operational efficiency with TIBCO Connected Intelligence

Aeroporti di Roma boosts customer satisfaction 35% with TIBCO

Aeroporti di Roma, the operator of Rome's two major airports, faced declining customer satisfaction scores and intense industry competition. They needed to integrate and analyze vast amounts of real-time operational data to improve the passenger experience and streamline operations. To meet this challenge, they partnered with vendor TIBCO Software and implemented the TIBCO Connected Intelligence platform.

Using TIBCO's platform, Aeroporti di Roma integrated thousands of data sources to create a centralized Airport Operations Plan. This provided real-time visibility into passenger flows and operational situations, enabling proactive management. The solution delivered by TIBCO resulted in a dramatic 35% increase in their customer satisfaction score, rising from 3.31 to 4.47 out of 5. Additionally, the data-driven insights allowed the airport to reduce its day-to-day operating costs by nearly 40% while expanding capacity and receiving numerous industry awards for excellence.

Aeroporti di Roma