Case Study: Panera Bread achieves rapid menu innovation and real-time operations with TIBCO EBX

Panera Cooks with Data to Deliver on Service and Satisfied Customers

Panera Bread, with more than 2,000 locations and 16,000+ menu items, faced growing data complexity as it scaled and introduced new services (mobile ordering, kiosks, loyalty, delivery). Disparate systems and manual data wrangling meant tasks like opening a store or updating menus could take days or weeks. Panera turned to TIBCO EBX, building the Panera Data Pantry on the TIBCO Connected Intelligence platform to establish a single, governed master data source.

Using TIBCO EBX’s solution, Panera unified menu, pricing, POS, location, tax, ingredient, and supplier data and automated real-time updates across systems, cutting change rollout from days or weeks to minutes. The platform enabled rapid innovations—Panera Grocery launched in under two weeks, curbside and third‑party delivery integrations scaled smoothly, and manual data entry was dramatically reduced—helping Panera maintain consistency across thousands of locations and support continued growth.

Panera Bread

Noel Nitecki

Director of Enterprise Services