Case Study: Amadeus achieves enterprise-wide multi-domain MDM and stronger data governance with TIBCO EBX

Amadeus - Customer Case Study

Amadeus, a global travel-technology leader operating in 190+ countries, faced fragmented master and reference data, weak data governance and rising requirements from Big Data, digitalization and regulations such as GDPR and PCI DSS. To address the need for a strategic, multi‑domain Master Data Management program, Amadeus selected TIBCO EBX (EBX5) to provide a consolidated MDM platform and a single enterprise referential for workforce, products & services, reference data and other domains.

Using TIBCO EBX, Amadeus implemented a multi‑domain MDM blueprint with a central referential, data governance roles and processes, data quality rules, stewardship and a Data‑as‑a‑Service distribution layer integrated with GDS, BI, CRM and ERP systems. The solution delivered a single source of truth and improved traceability and compliance, enabled measurable use cases such as automated FTE/headcount calculation, global workforce views, product profitability and capacity planning, and reduced manual maintenance and integration effort across the enterprise.

Amadeus

Jean-Michel Collomb

Enterprise Architect, MDM Program Manager, Global Business Services