Case Study: Western Union achieves faster, secure omni-channel customer experiences with TIBCO Cloud™ Mashery

Western Union Enables an Omni-channel Experience with Fast Data

Western Union needed to unify a complex payments ecosystem across banks, agents, ATMs, mobile devices, and online and retail channels while delivering fast, secure, localized transactions customers could trust. To support this omni-channel experience, Western Union worked with TIBCO Cloud™ Mashery and related TIBCO products to make data more actionable in real time.

TIBCO Cloud™ Mashery helped Western Union implement fast-data capabilities, including TIBCO BusinessEvents® and TIBCO ActiveSpaces® in-memory data grid, to improve online and mobile transaction processing and security. The results included faster web performance, better customer experience, improved agent operations, expanded payment options, and a measurable boost in conversions and bottom-line performance.

Western Union

Sanjay Saraf

Senior Vice President and Chief Technology Officer