Case Study: BNP Paribas achieves improved customer responsiveness with TIBCO Cloud™ Mashery

BNP Paribas - Customer Case Study

BNP Paribas Securities Services, part of BNP Paribas, needed to better serve demanding clients across 34 countries and 100 markets while improving analyst efficiency and reducing the burden on IT. The bank wanted a more flexible, secure way to deliver insights and support client reporting, and it used TIBCO Spotfire® as part of its transformation.

Using TIBCO Cloud™ Mashery, BNP Paribas improved workflows, increased agility, and gave customers direct access to the data they needed for informed decisions. BNP Paribas reported stronger responsiveness to customer needs in 100 markets, reduced phone calls, improved analyst operations, and freed IT resources for strategic work, helping make the bank one of the highest rated asset servicing banks in the industry.

BNP Paribas

Phillipe Denis

Deputy head of IRP global