Case Study: Alternative Financial Asset Company achieves greater efficiency, transparency, and agility with TIBCO Cloud™ Mashery

Alternative financial asset company delivers more with less

Alternative Financial Asset Company, a 75-year industry leader in financial services, needed real-time visibility into business processes across its global workforce to improve productivity, quality, and SLA performance. It also wanted better transparency into how work was assigned and how efficiently its distributed teams were being used.

Using TIBCO Cloud™ Mashery, along with TIBCO integration and TIBCO BPM software, the company implemented intelligent task assignment based on worker skills and location. TIBCO helped deliver end-to-end workflow visibility across 1,200 employees, freed up 12% of workforce capacity for offshore back-office tasks, and enabled the business to scale with no additional cost.