Case Study: Air France-KLM achieves a more customer-centric travel experience with TIBCO Cloud™ Mashery

Air France-KLM Soars to New Heights with APIfirst Approach

Air France-KLM, the airline group behind KLM, Air France, and Transavia, wanted to become Europe’s most customer-centric carrier and simplify a complex travel journey across channels. To do that, it turned to TIBCO Cloud™ Mashery as part of an API-led strategy to better connect applications and data for customers, partners, and developers.

With TIBCO Cloud™ Mashery and TIBCO Cloud Integration, Air France-KLM created a seamless API ecosystem that enabled faster changes across channels and improved collaboration. The results included a 20% increase in Net Promoter Score and an 81% faster time-to-market for new mobile app features, while also expanding loyalty program возможностей across partner services.

Air France-KLM

Stijn Bannier

Digital Product Manager, Open API