Case Study: Lamington Group delivers exceptional guest experiences with Thynk.Cloud

How Lamington Leverages Thynk to Deliver Exceptional Guest Experiences

The Lamington Group, a family-run hospitality business, sought to leverage its Salesforce CRM to adapt to changing guest needs but lacked the time and expertise to customize the complex platform. To meet this challenge, they partnered with vendor Thynk to find a solution.

By implementing Thynk's ready-made, hospitality-focused solution, the Lamington Group automated key sales processes. This integration allowed them to generate offers in under three minutes and reduced lost business from lack of follow-ups to 0%. Thynk’s tools also improved data integrity and freed up staff time, leading to a deeper understanding of customer needs and the delivery of exceptional guest experiences.

Lamington Group

Robert Godwin

Managing Director