Case Study: Ishraq Hospitality improves guest experience with Thynk.Cloud

Centralizing and Managing Sales Activities How Ishraq Hospitality Partnered with Thynk to Improve the Guest Experience

Ishraq Hospitality, the asset management and hospitality division of the Mohamed and Obaid AlMulla Group, needed to centralize and manage sales activities across its growing portfolio of prestigious hotels in Dubai. To improve the guest experience for its digital-savvy clientele, the company sought a tailored solution to streamline its customer journey and sales reporting, a need their existing Salesforce CRM could not meet with available support.

The company selected the cloud-based solution from Thynk due to its deep expertise in the hospitality industry and ability to provide customized features and workflows. By implementing Thynk, Ishraq Hospitality improved team communication, enhanced day-to-day efficiency, and gained robust reporting capabilities. This solution is now positioned to scale with the company's future growth as it prepares to manage 15 new properties.

Ishraq Hospitality