Case Study: CritterPro Inc. scales operations and streamlines payments with Thryv

With Thryv, the work that took two to three people to manage can now be managed by one person

CritterPro Inc., based in Jacksonville, FL, was growing from a one-truck operation but Brian Payne was spending too much time on manual estimates, invoices, appointment booking, and customer communication. He needed a better way to manage day-to-day operations and keep customers informed without adding more hours to his already-busy schedule, so he turned to Thryv.

With Thryv’s CRM, scheduling and appointments tools, and ThryvPay, CritterPro centralized customer information, automated reminders, streamlined booking, and enabled online and in-field payments. The result was major business growth: CritterPro expanded to 9 more trucks and 15 additional staff, and 60% of payments are now made online, saving time and improving cash flow.

CritterPro Inc.

Brian Payne