Case Study: Winters Heating & Cooling achieves increased sales and faster customer engagement with Thryv

Winters Heating and Cooling - Customer Case Study

Winters Heating and Cooling, led by Kelsy Martin in Leonardtown, Maryland, needed a better way to stay connected with an online customer base and move off paper-based processes. To solve that, they adopted the Thryv platform to centralize customer communication, manage reviews, and run promotions.

Using Thryv, Winters Heating and Cooling now responds immediately to reviews, sends targeted email campaigns and promotional offers, and runs the business from mobile devices. The results are tangible: email promotions have driven incremental revenue (one 1 pm blast produced five sales by 5 pm), faster review responses boost customer loyalty, and overall business processes have improved thanks to Thryv.

Winters Heating and Cooling

Kelsy Martin

Service and Marketing Administrator