Case Study: Hair by Sierra achieves 70% faster client communication and 20% more payments with Thryv

Managing my business with text messages was not a solution

Hair by Sierra, owned by stylist Sierra Smith in Fresno, CA, was running her business entirely through personal text messages—managing appointments, client notes (style/color), confirmations and payments—and quickly became overwhelmed. She adopted Thryv’s business management platform to move communications, scheduling and payments off her phone and into a single system.

Thryv implemented an integrated inbox, Client Portal, mobile appointment app and Client Card forms so clients can answer pre-appointment questions and pay online. As a result, client communications efficiency improved by 70%, invoices and payments increased by 20%, and Sierra is now organized, able to accept appointments from anywhere and focus on her clients.

Hair by Sierra

Sierra Smith

Owner