Case Study: Vocera achieves instant, secure software delivery and faster customer support with Thru

Vocera uses Thru for FTP alternative and electronic software delivery

Vocera, a provider of integrated, intelligent communication software for mobile, mission‑critical environments, needed a faster, more secure way to deliver large software updates and customer log files—mailing CDs/DVDs was slow and their CRM wasn’t integrated with file transfer. Vocera selected Thru as an FTP alternative for electronic software delivery and improved customer support.

Thru deployed its platform (including the Thru API, Rapid Integration and Thru Dropbox™) and completed a custom Salesforce integration in about two weeks, enabling instant cloud delivery of large files, encrypted transfers, virus scanning and full reporting/auditing. As a result, Thru eliminated physical shipments, saved time and resources, increased customer satisfaction, and gave Vocera’s support and administration greater security, tracking and control over file exchanges.

Vocera

Tom Southard

Vice President Of Solution Support