Case Study: Dell EMC achieves 100% uptime and unlimited large-file sharing for 115,000+ Powerlink users with Thru

Dell EMC chooses Thru to improve customer support process for 115,000+ users

Dell EMC, supporting 115,000+ Powerlink users, faced critical limits and failures in its legacy customer support portal—most notably a 2 GB file upload cap and unreliable transfers. To avoid rebuilding Powerlink or lengthy in‑house development, Dell EMC selected Thru and its API-backed file sharing platform (Thru version 9) to replace the portal’s backend transfer component.

Thru integrated seamlessly into Powerlink, providing unlimited file-size uploads, on‑the‑fly user creation and scalable storage via Thru SmartLoad Manager. As a result, Thru delivers 100% uptime for file transfers, full file‑level antivirus scanning, improved customer satisfaction for thousands of users, and saved Dell EMC an estimated three years of development time and millions in costs.

Dell EMC

Martina Sullivan

Senior Project Manager