Case Study: Noodles & Company boosts employee engagement and retention with ThrivePass

Noodles & Company achieves an NPS of 100 with ThrivePass

Noodles & Company, a fast-casual restaurant chain, faced the common industry challenge of high employee turnover among its hourly, desk-less workforce. To address this and enhance employee engagement, they partnered with ThrivePass's Wishlist service to create a recognition program aligned with their core value of "noodliness."

The solution implemented by ThrivePass was the "Noodliness" Recognition Program, which featured a spot gifting system integrated with WorkDay. This allowed managers to easily nominate and reward employees, with automated delivery of rewards. The program achieved impressive results, including a Net Promoter Score of 100, a thank you rate of 14.65, and a selection rate of 76.39, leading to a significant positive impact on employee morale and improved retention rates.

Noodles & Company