Case Study: a global energy company reduces time to hire by 50% with ThriveMap realistic job assessments

Energy Company Reduces Time to Hire by 50% with Realistic Job Assessments

Global Energy Company was growing quickly but struggling with high turnover in its Customer Experience teams, which put pressure on recruiters and made reducing time to hire a priority. Its existing game-based assessment was not helping: it was poorly aligned with interview selection and even showed an inverse relationship with job performance, while many candidates also joined without fully understanding the role and left soon after.

ThriveMap implemented a Realistic Job Assessment that gave candidates a digital day-in-the-life experience based on real customer experience scenarios, helping them self-select out if the role was not right for them. ThriveMap’s solution was validated in a double-blind study, with “Good” or “Excellent” scores making candidates 5 times more likely to be selected, and the company used these scores instead of CVs. The impact included 20,000 candidates assessed, 50% less phone screen time, a 20% improvement in post-hire performance, and over a 50% improvement in time to hire, alongside lower attrition and recruitment costs.