Case Study: SGN energises its workforce with Thrive

How the award winning app has energised their workforce

SGN, the UK gas distribution company serving 5.9 million homes and businesses, needed a better way to reach its largely field-based workforce with timely, relevant communications. With an outdated intranet and many employees without work mobile devices, SGN wanted a simple digital channel that would support its “One SGN” culture and improve employee engagement.

Thrive built a custom employee app for SGN, delivered in just six months, providing a fast, cost-effective communication platform with useful tools and real-time analytics. The app saw 32% adoption in the first week, 3,200 downloads in 28 days, and more than 150,000 screen views, while 92% of employees said they liked it and 64% used it daily; Thrive’s solution also helped SGN reduce print by moving its internal magazine to a quarterly, feature-led format.

SGN

Gary Barnes

Corporate Services Director