Case Study: Papa Luigi's Pizza boosts delivery efficiency and customer loyalty with Thrive POS

Made From Scratch Pizza Technology

Papa Luigi's Pizza, a made-from-scratch pizzeria in Swedesboro, NJ, faced the challenge of running a delivery-heavy operation with customizable orders, driver coordination, and the need to retain repeat customers. Owner Dimitri Repousis turned to Thrive POS—using Thrive Online and Thrive Loyalty—to provide the point-of-sale, online ordering, and loyalty features required to manage drivers, streamline ordering, and support targeted marketing.

Thrive POS implemented integrated driver management and real-time platform integration (Thrive Online and Thrive Loyalty), enabling a more self-managing Friday-night delivery process and automated updates across systems. According to Dimitri, Thrive POS has sped up calls, reduced mistakes and staffing needs, improved marketing and customer retention, and ultimately increased sales and the pizzeria’s bottom line.

Papa Luigi's Pizza

Dimitri Repousis

Owner