Case Study: Pepperoni’s Pizza achieves fewer order errors and higher sales with Thrive POS

Bottom Line Keep Customers Happy

Pepperoni’s Pizza, a 25-year-old regional chain that recently opened its 11th Greater Houston location, needed a modern POS to manage multi-store operations and a high volume of online orders while reducing order-taking mistakes and improving labor reporting. To meet those needs they moved from the legacy Diamond Touch system to the Thrive POS upgrade, supported by Granbury Solutions.

Thrive POS was implemented in a phased conversion (first conversion completed in February and live March 1, 2016) and delivered faster staff onboarding (employees trained in about 30 minutes, managers in under a day), improved system alerts, expanded reporting and more accurate labor costing. Thrive POS features like integrated Caller ID cut order-taking mistakes and kitchen errors, lowered food costs, streamlined online ordering and helped drive increased sales and higher customer satisfaction.

Pepperoni’s Pizza

Jorge Sanchez

Manager