Case Study: Ben Yehuda Pizzeria achieves doubled monthly online orders and reduced order mistakes and no‑shows with Thrive POS

Ben Yehuda Pizzeria - Customer Case Study

Ben Yehuda Pizzeria, a kosher restaurant in Washington, D.C., turned to Thrive POS and its Let's Get Online ordering solution to modernize operations and reduce phone-based errors, no-shows, and staff time spent taking orders. Owner Josh Katz began promoting online ordering to streamline pickup service and improve accuracy while maintaining integration with his existing PC America POS system.

Thrive POS implemented the Let's Get Online platform with a dedicated Online Pick-up workflow, prepaid orders and email confirmations; results included doubled monthly online volume, fewer order mistakes (customers can confirm email receipts), and about two fewer nightly no-shows per month, delivering immediate ROI. The system also sped up customer turnover—orders are brought out on arrival—reduced phone traffic and freed staff to better serve in-restaurant guests.

Ben Yehuda Pizzeria

Josh Katz

Owner