Case Study: Allica Bank improves fraud prevention and customer experience with Thredd

Allica Bank reduces manual fraud work and speeds customer recovery with Thredd

Allica Bank, a FinTech dedicated to serving SMEs, faced the challenge of protecting its customers from increasingly sophisticated fraud tactics using manual and cumbersome detection methods. These processes strained resources and risked compromising the customer experience, so the bank needed an enhanced solution. They partnered with vendor Thredd to leverage its advanced fraud management tools and software.

Thredd’s solution provided self-resolution capabilities for customers and a sandbox environment for testing strategies. This partnership significantly improved Allica Bank's operational efficiency and customer satisfaction by automating manual processes and reducing false positives. Thredd's technology empowered the bank to create a safer, more efficient banking environment while maintaining regulatory compliance.

Allica Bank