Case Study: Rackspace Technology achieves predictable four-week deliveries and rapid reprioritization with ThoughtWorks' Mingle

Rackspace - Customer Case Study

Rackspace, a global leader in managed hosting and cloud services, faced rapid market change—moving from customized managed hosting to standardized cloud offerings while preparing for the IPv6 transition. Its internally‑facing provisioning team needed to deliver new services quickly, shift priorities on short notice, and provide governance and visibility across a distributed workforce.

By adopting Agile practices and ThoughtWorks Studios’ Mingle as the team’s system of record, Rackspace used Story Cards, Epics, velocity charts and virtual story walls to plan, reprioritize and track work. The result was high predictability and speed: no slipped scheduled releases in 2010, consistent four‑week continuous delivery, the ability to reorient priorities in under 30 days, successful IPv6 milestone delivery, and improved global collaboration and management visibility.

Rackspace Technology