Case Study: SterlingBackcheck achieves self-service reporting and real-time insights with ThoughtSpot

Sterling Backcheck - Customer Case Study

SterlingBackcheck, a leading background-screening firm serving over 20,000 customers (including 25% of the Fortune 100) and conducting 20 million searches a year, faced growing pains as its data scaled from gigabytes to terabytes. The company lacked an enterprise BI solution, relied on SQL experts and desktop tools, and struggled to give business users fast, reliable access to trends, outliers, and operational insights.

By deploying ThoughtSpot’s Relational Search Appliance, SterlingBackcheck enabled self-service, searchable analytics with minimal IT dependence—users were able to start exploring data within 30 minutes. The platform delivered real-time answers in seconds instead of weeks, improved sharing and collaboration, and provided a scalable enterprise solution that empowers nontechnical teams to uncover complex insights.

Sterling BackCheck

Taylor Culver

AVP Product Management & Data