Case Study: Fortune 100 Mass Retailing Company achieves instant data access and 950+ hours saved weekly with ThoughtSpot

Merchandise Managers Get Instant Data Access with 10,000 Searches Weekly

A Fortune 100 mass retailer’s merchandise planning team was overwhelmed by the volume and velocity of daily POS, web and CRM data. Their legacy BI tool timed out on frequent ad-hoc requests, forcing 710 merchandise managers to build manual Excel pivot tables, creating backlogs, limiting SKU coverage and missing opportunities to improve margins and prevent stockouts.

The company deployed ThoughtSpot’s relational search engine to give non-technical users fast, self-service access to 8 TB of data with sub-second responses. Merchants now run about 10,000 ad-hoc searches weekly, gaining real-time insight into sales, product profitability, customer behavior and orders—saving roughly 950 hours per week and boosting merchandising productivity.