Case Study: Availity achieves instant visibility into health claims data and faster self-service analytics with ThoughtSpot

Improving Patient Care with Instant Visibility into Health Claims Data

Availity, a health‑tech services provider that processes millions of clinical, billing and insurance records daily and supports data for roughly 2,700 hospitals, needed faster, scalable ways to turn that volume of information into actionable insights. As data volumes grew, the client services team relied on the BI group to build Cognos reports and maintain cubes, consuming hours each week and causing a lag in time to insight that limited their ability to deliver timely guidance to customers.

Availity implemented ThoughtSpot with Relational Search to automate and blend data from Oracle, SQL Server and web transactions into a single governed source. The self‑service interface and simplified security let internal teams build reports in minutes, scale with growing data, and search across customers to surface industry trends—such as common, costly billing errors—enabling faster, more accurate recommendations that improve operational efficiency and patient care.

Availity

Jeff Currier

Senior Manager, Data Management & Analytics