Case Study: Nomad handles 20,000 calls a day and cuts speed to lead to under 60 seconds with Thoughtly

How Nomad Unlocked $400K in Cost Savings with Thoughtly’s AI Voice Agents

Nomad, a prop-tech company operating across all 50 states, was facing a critical operational challenge due to its rapid growth. Their platform was generating thousands of inbound calls from tenants and property owners each month, which their human team could not absorb. This volume of unanswered calls resulted in unleased properties and lost revenue. Staffing up with more people was not a sustainable solution, prompting them to search for an alternative, which they found with the vendor Thoughtly.

Thoughtly implemented its AI voice agents, which integrated quickly with Nomad's HubSpot system. The solution was live within a month and began handling immense call volume, including 20,000 tenant calls per day and 13,000 outbound sales calls per month. The speed to respond to leads was drastically reduced from days to under 60 seconds. As a direct result, Nomad was able to double its business year over year, expand its geographical coverage, and empower junior team members to build new agents themselves without increasing headcount.

Nomad

Will O’Neil

Head of IT & Strategic Enablement