Case Study: VHA Home HealthCare achieves unified remote workforce and centralized COVID-19 communications with ThoughtFarmer

ThoughtFarmer is helping organizations unite their employees and centralize communication during the COVID-19 pandemic

VHA Home HealthCare is a not‑for‑profit healthcare provider with over 3,000 staff delivering in‑home and community care. Because most employees are frontline clinicians and support workers who aren’t regularly at a desk, VHA struggled to share timely, organization‑wide information—an issue made urgent by the COVID‑19 pandemic—and faced the added risk that a new technology might not be adopted by a dispersed workforce.

VHA implemented ThoughtFarmer’s intranet, The Loop, to centralize updates, documents and training; add FormFlow for requests and eModule sign‑ups; host a media library; and use built‑in recognition (Shout‑outs). The result was a single, easy‑to‑access hub for COVID guidance and everyday operations, faster workflows with fewer back‑and‑forth communications, stronger version control and collaboration, improved employee recognition, and measurable efficiency gains across the organization.

VHA Home HealthCare

Tracey Turriff

Senior Communications & PR Manager